Haywood Golf Return and Refund Policy
High-Quality Craftsmanship, Guaranteed
At Haywood Golf, we stand behind our golf equipment and products 100% because we know the craftsmanship is of the highest quality. We understand that purchasing golf clubs online can be challenging compared to testing them in-store. That’s why we’ve created a seamless return policy to make you feel just as comfortable shopping online as you would in-store.
Returns and Restocking Fees
All returns are subject to a 10% restocking fee and do not include shipping costs.
Iron Sets Return Policy
- 30-Day Return/Refund: Applies to all stock iron sets.
- Test Club: The 7 iron can be used as a test club but must not be damaged. For a full refund, the remaining irons (4, 5, 6, 8, 9, PW) must be returned unused and in brand-new condition.
- Custom Sets: Custom-built iron sets and custom iron heads are not eligible for cancellation or refund.
- Limited Editions: Haywood 100’s are not eligible for refund/return due to limited quantity production.
- Return Procedure: Email info@haywoodgolf.com before returning any iron set to confirm the return delivery address and eligibility.
*Note: "Stock" refers to clubs with no upgrades or customizations.
Woods, Wedges, Putters, and Driving Iron Return Policy
- 30-Day Return/Refund: Applies to all stock woods, wedges, putters, and driving irons returned unused.
- Inspection: We reserve the right to inspect all returned products to ensure compliance with our return policy before providing a refund.
- Return Costs: The buyer is responsible for return shipping costs and any taxes/brokerage fees.
- Condition Note: Raw wedges may have tiny blemishes at delivery due to the raw steel's natural rust/patina during the build/transportation process.
*Note: "Stock" refers to clubs with no upgrades or customizations.
Golf Bag Return Policy
- 30-Day Return/Refund: Eligible only if the bag is in unused and brand-new condition.
- Return Costs: Original shipping charge is not included in the refund. The customer is responsible for the cost of return shipping.
Club Building, Turnaround Time, and Shipping
Club Building:
- Custom Built: Each order is custom-built following your purchase. We do not store pre-built clubs or sets.
- Markings: Clubs with custom loft and/or lie adjustments may have markings due to bending.
UK/EU Orders:
- Shipping from Northern Ireland: Most orders for UK/EU residents will be built and shipped from Northern Ireland.
- Additional Taxes: EU customers may need to pay additional taxes upon arrival. UK customers generally do not pay additional taxes, but some orders with custom upgrades may ship from Canada and may incur additional charges.
Order Turnaround Time:
- Assembly Time: Orders are typically assembled within 1-4 weeks from the purchase date, depending on order volume.
- Fairness: Orders are built in the order of the purchase date to ensure fairness.
Cancellations and Changes:
- Cancellation Period: Cancellations/changes are allowed for up to 7 days from the purchase date for stock sets and 3 days for custom sets.
- Pre-Order Clubs: Pre-order clubs are not eligible for cancellation without a 10% fee.
- Cancellation Fees: Standard cancellations are subject to a 5% fee. Repeated cancellations may incur higher fees, and a third cancellation request will not be accepted.
Shipping:
- Standard Shipping: We use standard shipping methods from Vancouver, Canada, with varying carriers depending on the delivery location.
- Shipping Times: Range from 1-4 weeks depending on delivery location and order queue.
- Tracking and Insurance: Full insurance coverage and tracking are provided, and customers receive tracking information via email and/or text once the order ships.
For any further questions or to initiate a return, please email info@haywoodgolf.com.